4 how to contact customer support, 1 application support, 2 field service and repair support – INFICON Composer Gas Concentration Controller User Manual
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Composer Operating Manual
1.4 How To Contact Customer Support
If you have a question about your instrument, please read this Operating
Manual before contacting Customer Support. If you can not find the answer in
this manual, decide whether:
your difficulty is with how you are using the instrument—in this case, contact
Application Support.
or
your instrument needs repair—in this case, contact Field Service and
Repair Support.
When you contact Customer Support, please have this Operating Manual at
hand, along with the following information:
The serial number for your instrument.
A description of your problem.
An explanation of the corrective action that you may have already
attempted.
The exact wording of any error messages that you have received from the
instrument.
Within the USA, you may reach Customer Support at the phone numbers shown
in
below. Please contact the location that is closest to you.
If you are located outside the USA please contact your sales office, or see
www.inficon.com for a complete listing of Worldwide Service Centers.
1.4.1 Application Support
Syracuse, NY. . . . ph. 315-434-1128 . . . . . . . . . . fax 315-437-3803
Austin, TX . . . . . . ph. 512-448-0488. . . . . . . . . . fax 512-448-0398
San Jose, CA. . . . ph. 408-361-1200 ext. 125 . . . fax 408-362-1556
1.4.2 Field Service and Repair Support
Syracuse, NY. . . . ph. 315-434-1167 . . . . . . . . . . fax 315-434-2551
Austin, TX . . . . . . ph. 512-448-0488. . . . . . . . . . fax 512-448-0398
San Jose, CA. . . . ph. 408-361-1200 ext. 120 . . . fax 408-362-1556