HP Designjet 5100 Printer series - Manual (Page 94)

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Troubleshooting image quality
HP Designjet 5100 printer Customer Reference Guide
CAUTION Do not use commercial cleaners or abrasive cleaners.
Do not wet the platen directly because you will leave
too much moisture behind.
NOTE: Use isopropyl alcohol to dampen the cloth.
5 Clean the cutter ramp as shown below with the damp cloth.
6 Clean the exposed part of the wheels as shown below with a slightly-damp
absorbent lint-free cloth. It is important that the cloth is not too damp,
otherwise you will leave too much moisture behind and the wheels will not
work well.
To turn the platen wheels and clean the whole circumference:
7 Close the printer’s window.
8 Select the Printer Setup menu in the front panel.
9 Select Utilities > Clean Platen > Clean Now > Manual.
10 Open the printer window.
11 Use the ↓ & ↑
keys to move the wheels through a fifth of a turn.
WARNING Do not touch the rotating wheels directly with your
hands.
12 Clean the exposed part of the wheels.
13 Repeat steps 11 and 12 three more times to clean the whole circumference
of the wheels.
14 Close window to exit.
The printing material cannot be loaded successfully
Rolls
„ The roll may be loaded the wrong way. The paper should load over the
roll toward you.