HP Designjet 5100 Printer series - Manual (Page 106)

8-2
Troubleshooting print material jams
HP Designjet 5100 printer Customer Reference Guide
Clearing a printing material jam
The “Switch Power Off” message is usually shown when there is a printing
material jam.
The printer must be cleared before the printer can operate again. There are
two types of printing material jams:
„ A jam that prevents the carriage from moving from one side of the printer
to the other. This is called Printhead Path jam. See Check printhead path,
on page 2 .
„ A jam that prevents the material advancing into the printer correctly. This
is called a Media Path jam. See Check media path, on page 3 .
Check printhead path
1 Switch the printer off at the rear of the printer and open the window.
2 Look in the area where the printer was printing at the time of the jam, this is
where the printing material is most likely to be jammed.
3 Lift the media load lever.
4 Carefully remove any of the jammed printing material that you can lift up
and out from the top of the printer.
5 Carefully pull the rest of the roll or sheet down and out of the printer.
6 If you are using a roll, trim the printing material with a knife as shown in 34,
in section load and unload material on the reverse of this guide.
7 Reload the roll; see 34, in section load and unload material on the reverse
of this guide.
Internal error code
Switch Power off
Check printhead path
(x)
Switch power off
Check media path
(x)