HP Designjet 5100 Printer series - Manual (Page 100)

7-4
Troubleshooting the ink supply
HP Designjet 5100 printer Customer Reference Guide
5 Press Enter. The front panel displays:
6 Using the ↑ or ↓ keys select the
printhead(s) that you want to recover.
Solving ink supply problems
Most of the problems that you could encounter when working with the HP
705 supplies are solved with guidance from the front panel. A full list of front
panel messages is supplied, see status code interpretation, on page 2.
Problems re-seating the printhead
If you have inserted the printhead into the printhead carriage assembly, and
the printer does not “beep”, perform the following steps.
„ Check that you have removed the protective tape from the printhead.
„ Insert the printhead into the carriage assembly but this time close the
cover using the latch.
„ Clean the electrical contacts on both the printheads and the printhead
carriage assembly using the carriage interconnect wiper procedure. See
Carriage interconnect wiper, on page 5 .
„ Replace the printhead with a new one.
You cannot insert the ink cartridge into the printer
1 Ensure that you have the correct HP 705 ink cartridge.
2 Ensure that the cartridge is the correct color for that slot.
3 Ensure that the cartridge is correctly oriented, with the color-coded label at
the top.
CAUTION Never clean inside the ink cartridge slots.
You cannot insert the printhead into the printer
1 Ensure that you have the correct HP 705 printhead.
2 Ensure that the printhead is the correct color for that slot.
3 Ensure that the printhead is correctly oriented.
See 77, in section maintain the ink system on the reverse of this guide for
details.
Problems inserting the printhead cleaner
1 Ensure that you have the correct HP 705 printhead cleaner.
2 Ensure that the printhead cleaner is the correct color for that slot.
3 Ensure that the printhead cleaner is correctly oriented.