HP EML E-series Tape Libraries - Manual (Page 70)

Problem Corrective action
The library or tape drives are
not detected by the Interface
Manager card or Command View
TL software.
• Check cable connections.
• Check the cabling. Make sure that all radial bends are greater
than 5 cm (2 inches) in diameter.
• Make sure that the tape drives and library are powered on and
can be seen by the OCP and hosts.
• Check that the FAULT LED on the tape drives are off.
• Check the log files for network problems.
• Make sure that the interface controllers are powered on and ready.
During initialization, the library
robot stops moving and the OCP
status bar is red.
• Use Command View TL or L&TT to generate a support ticket and
check the event log.
• Check the last entry in the critical error log on the OCP. Use the
following errors as examples in correcting the problem:
0100: Module # does not have RLP(2)
• Check power to the module number. Refer to the checks listed
previously under “The library does not power on.”
5501: Failed target calibration for MRC: X, X, X
• Make sure that nothing is obstructing the bar code reader.
• Make sure that the magazine is installed and seated properly.
• Check for defective magazine target markings.
0000: End of Text
Open the library door and check the picker for a tape cartridge. If so,
remove the tape cartridge and place it into an empty slot. Close the
library door to start an inventory.
Opcode: 0514 (Robot needs to be reset)
The library can fail to initialize if a tape is located on the floor. If
unable to use Command View TL or Telnet, disconnect the network
connection and reconnect.
One or more tape drives fail during
startup.
• Check power supply indicator for power to the tape drive.
• Check that the tape drive is properly cabled and ready.
• Check the link indicators on the interface controllers for a valid link
to the tape drives.
• Check whether the FAULT indicator is lit on the back of the tape
drive. If so, diagnose the problem.
• Make sure the tape drive has the appropriate firmware.
The OCP displays a yellow warning
and the Status > Health Summary >
Interface Manager screen indicates
the Interface Manager card is
initializing.
• Check cable connections.
• Check Interface Manager card and interface controller
configurations.
• If problem persists:
• Reset the interface controller.
• Power cycle the library.
• Reset the default configuration on the interface controller.
70 Maintaining the library