HP StorageWorks XP Remote Web Console Software - Manual (Page 152)

152 Hitachi TrueCopy z/OS for HP XP12000/XP10000 and SVS 200 storage systems
provide troubleshooting information for suspended TC390 pairs. For troubleshooting information on TC390
scripting, see ” TrueCopy scripting ” on page 191.
Table 29 General TrueCopy troubleshooting
Error Corrective Action
TC390 operations do not function
properly.
Verify that all TC390 requirements and restrictions are met (for example,
track format, LVI, VOLSER, or DFW). See ” System requirements ” on
page 44 and ” Requirements and restrictions ” on page 46.
Verify the MCU and RCU are powered on and fully operational (NVS,
cache, DFW).
Check all input values and parameters to verify you entered the correct
information on the XP Command View Advanced Edition Software
server (for example, RCU S/N and SSID, path parameters, and M-VOL
and R-VOL IDs).
The volume pairs and/or RCUs are not
displaying correctly.
Verify that the correct CU image is selected.
An R-SIM warning is displayed on the
XP Command View Advanced Edition
Software server or XP Remote Web
Console.
Locate the SIM using the RMCMAIN R-SIM window. For SIMs related to
TC390 operations, see ” SIM reporting ” on page 187.
A TC390 error message is displayed
on the XP Command View Advanced
Edition Software server or XP Remote
Web Console.
Resolve the specified error condition, and then try the TC390 operation
again.
There is a problem with the XP
Command View Advanced Edition
Software server, XP Remote Web
Console, or TC390.
Verify that the problem is not the PC or LAN hardware or software. Try
restarting the PC and reconnecting to the disk array.
The RCU path status is not normal. Check the path status (RCU Status window) and see Table 30 on
page 153.
The pair status is suspended. Check the detailed pair status (Pair Status window) and see Table 30 on
page 153 and Table 31 on page 154 for suspend types and corrective
action for suspended TC390 pairs.