HP Surestore 6.140 Tape Library - Manual (Page 227)

Drives and Media
HP Ultrium Drives & Media
Appendix D D-27
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Troubleshooting HP Ultrium Drives
This section describes troubleshooting information for Ultrium drives,
including:
• Rewinding/Removing a Stuck Tape
• Ultrium Cleaning Issues
• LTO-Cartridge Memory (LTO-CM) Issues
Refer to Chapter 4 for information on troubleshooting performance
issues or other problems you may encounter. If you experience problems
not covered by these manuals, contact your support representative.
NOTE For information on upgrading drive firmware, see page 4-60.
Rewinding/Removing a Stuck Tape
If a tape gets stuck in the drive, attempt to eject the tape using:
• Tape library front panel
• Remote management card Web-Based Library Administrator pages
• Host backup software
If these attempts are not successful, contact your support representative.