HP Surestore 6.140 Tape Library - Manual (Page 116)

Understanding Errors and Troubleshooting
Understanding Error States
Chapter 4 4-10
Drive critical
error A critical error occurred on a
drive. • Check the Drive Event Log from
the front panel or RMC Web-
Based Library Administrator
pages for possible causes.
• Contact your service
representative.
Drive not on Fibre
Channel Drive(s) are detected by library
controller but are not detected
by any of the Fibre Channel
interfaces. • Verify that this is your
intended configuration.
• Verify that there are no broken
or bent pins on the SCSI cables.
• Tighten all SCSI cables and
power cycle the library.
• If problem persists, replace the
SCSI cables.
• Contact your service
representative.
Firmware update
needed A library component has
firmware that is different from
the rest of the library. • Update library firmware.
(See page 4-60.)
Library fan
failure A library card cage fan has
failed. • Power cycle the library.
• Contact your service
representative.
Magazines
missing Library could not detect all the
magazines. • Ensure that all magazines are
present and correctly installed.
(See “Removing/Replacing a
Magazine” on page 2-12.)
Door open One or more tape doors are
open. The library robotics will
not move until the door is closed. • Ensure that doors are closed.
Table 4-1 Partial Availability Conditions
Library Status Cause Solution