HP Surestore 6.140 Tape Library - Manual (Page 110)

Understanding Errors and Troubleshooting
Troubleshooting Overview
Chapter 4 4-4
Understanding Error Types
There are several categories of errors that might occur when you are
using your library. Each error category has a different troubleshooting
process, which is described in more detail later in this chapter.
Front Panel LED is
SOLID AMBER
· Library has a
condition that needs
to be noted. The
library may still be
operational in this
state.
· From the front
panel select:
Information ->
LIBRARY
Information ->
LIBRARY Status
(See Table 4-1 for
recovery information.)
Host Bus
Adapter
·Driver conflicts
·Incompatible HBA
·SCSI ID conflict
SCSI/Fibre Network
Problems
·Slow or busy
·Data not streaming
·Power unstable
Tape Media
·Tape damaged
·Tape write-protected
·Cleaning cartridge
expired
·Incompatible cleaning
or data cartridge
Server
·Hardware problems
·BIOS settings
·Incorrect drivers
·Insufficient memory
Backup Software
·Incorrect software
configuration
·Configuration
changes to host
Front Panel LED is
FLASHING AMBER
· Library had error,
and cannot recover
from it. You cannot
operate the library
until the error is
resolved. The hard
error log contains
more information.
· From the front panel
select:
INFORMATION ->
LIBRARY
INFORMATION ->
HARD ERROR LOG
Partial
Availability
Errors
Hard
(Unrecovered)
Errors
Host, Software,
and Media
Errors
Front Panel LED is
FLASHING GREEN
· Library had error,
but recovered. The
soft error log contains
history.
· From the front panel
select:
INFORMATION ->
LIBRARY
INFORMATION ->
SOFT (RECOVERED)
ERROR LOG
Soft (Recovered)
Errors