HP Surestore 6.140 Tape Library User Manual

Page 137

Understanding Errors and Troubleshooting

Troubleshooting Common Problems

Chapter 4

4-31

&
T

roub

sh
oo
ti

Host does not detect the
library.

• Ensure that the HBA type matches the library type

(single-ended SCSI, LVDS, or HVDS).

• Check that the library is terminated and properly cabled.

• Ensure that the terminator is compatible with the library

(HVDS, LVDS, or single-ended SCSI).

• Check that the library is recognized on the operating

• Check that the backup software is compatible with the

library.

• Check that the device is properly installed and configured

using HP Library & Tape Tools available from
www.hp.com/support/TapeTools.

• Power cycle the library and power down the host. Wait

until the library completes its power cycle before
powering up the host.

• Check for SCSI ID conflicts (see page 3-19).

• If using Fibre Channel, make sure you power on the

devices in the correct order (switch, hub, library, host).

• Contact your service representative.

Network Monitoring

The RMC Web-Based
Library Administrator
interface is slow in
updating the web pages or
does not display clearly.

• Check your computer’s display settings. For best results,

make sure the display resolution is set to 800 x 600 and
the color palette is set to 65535 colors or higher.

• To speed up the display of pages, be sure to bypass proxies

for local access by listing the domains to exclude in the
Connections/Advanced page of the browser options.

• Check your browser’s caching options to ensure the

browser is looking for newer versions of the stored pages.
(See page 3-12.)

Table 4-12

Troubleshooting Table

Problem

Solution