HP Surestore 6.140 Tape Library User Manual

Page 139

Understanding Errors and Troubleshooting

Troubleshooting Common Problems

Chapter 4

4-33

&
T

roub

sh
oo
ti

Need to abort internal test
cycle.

• Press

[STOP]

. The current test loop completes, then the

test stops. It may take a few minutes to stop the current
test loop.

Cannot write to the tape.

• Check the write-protect tab on the tape to assure write-

enabled status.

• Ensure that the backup software does not have the write-

protect setting activated.

• Check the host device file system access permissions.

• Verify that you are using the correct tape type or format.

• Check the

Drive Log

and

Media Log

• Try a new tape.

CAUTION: During the troubleshooting process, do not put
the tape in question into another drive since damaged tapes
can damage drives.

Cleaning

Recurring cleaning
message.

• Ensure you are using an approved cleaning cartridge for

your drive type. (See Appendix D.)

• Replace the existing cleaning cartridge with a new one.

• If the message reappears when a particular data

cartridge is used, verify that the data cartridge is
readable by:

— Clearing the error message.

— Reading the tape again.

• If the data cartridge can be read, backup data from the

damaged cartridge to another cartridge, and discard the
damaged one.

Table 4-12

Troubleshooting Table

Problem

Solution