HP Surestore 6.140 Tape Library - Manual (Page 134)

Understanding Errors and Troubleshooting
Troubleshooting Common Problems
Chapter 4 4-28
Troubleshooting Common Problems
This section includes information on troubleshooting common library
problems. For problems that may be related to the host or application
software, refer to the host system documentation, the application
software instructions and page 4-15. If these procedures fail, contact
your service representative for further assistance.
CAUTION Consult the system administrator before cycling power. Never cycle power
when active devices are connected to the SCSI bus or Fibre Channel bus.
Cycling power when the SCSI bus or Fibre Channel bus is active can
cause data loss or hang the host system.
Table 4-12 Troubleshooting Table
Problem Solution
Power
Library will not power on. • Check all power cord connections.
• Make sure the power (standby) switch is on.
• Make sure there is power to the outlet. Try another
working outlet.
• Verify that the LEDs on the back of the library are on and
that the fans are turning to ensure the library is receiving
power (see page 4-17).
• Replace the power cord(s).
• Contact your service representative.
Power-on test failed. An
error message appears in
the front panel display. • Follow the recovery procedures from the library front
panel.
• Note the error code and error code qualifier.
• Contact your service representative.
One of the redundant
power supplies is not
functioning properly. • Check the LEDs on the power supplies to identify the one
that may be at fault (see page 4-27) and contact your
service representative.