ZyXEL Communications Internet Security Gateway ZyWALL 2 Series - Manual (Page 529)

ZyWALL 2 Series User’s Guide
Troubleshooting A-3
Problems with Internet Access
Chart 5 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable requirement
because some devices may require crossover cable and others a regular straight-through
cable.
Cannot
access the
Internet.
Refer to the WAN Screens chapter (web configurator) or the Internet Access chapter
(SMT) and verify your settings.
Problems with Remote Management
Chart 6 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
Refer to the Remote Management Limitations section in the Remote Management
chapter for scenarios when remote management may not be possible.
When NAT is enabled:
Use the ZyWALL’s WAN IP address when configuring from the WAN.
Use the ZyWALL’s LAN IP address when configuring from the LAN.
Refer to the Problems with the LAN Interface section for instructions on checking your
LAN connection.
Cannot access
the ZyWALL
from the LAN
or WAN.
Refer to the Problems with the WAN Interface section for instructions on checking your
WAN connection.