Ensemble Designs 9430 Flexible Matrix Router for 3G / HD / SD / ASI - Manual (Page 101)

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Avenue 9430 Flexible Matrix Router Installation, Configuration and Operations Guide
expected behavior that you would see the message “Control Point Disabled.”
Please see Creating and Editing Profiles on page 59 and Establishing Control Points and Access
Authentication on page 63 for more details on this issue.
Troubleshooting the Router Control Panel (5830)
Router Control Panel has Lost its Connection to the Router
If the Router Control Panel becomes unresponsive or loses its communication with the Router, there
are two methods for resetting it.
Rebooting the Router Control Panel
To reboot the 5830, use something with a fine point, such as a paperclip, to press into the small “Reset”
hole on the back of the Router Control Panel. Press once briefly and release. The unit will reboot. A
reboot typically takes a few minutes. After the reboot is complete, the Router Control Panel should re-
establish its connection to the Router.
Resetting the Router Control Panel to Factory Default Settings
If you want to reset your 5830 to factory default settings, use something with a fine point, such as
a paperclip, to press and hold into the small “Reset” hole on the back of the Router Control Panel.
Continue holding the Reset button in its pressed in position for approximately 15 seconds, then
release. The 5830 will reboot with factory default settings. Note that the IP address and all other
settings will have to be reconfigured.
Configuration Changes are not Taking Effect
After making changes to configuration settings, make sure you are doing two things:
• Click the Save Changes button
• Click the Done button
If you save changes without also clicking Done, the changes may not be implemented.
Troubleshooting the Web Browser Control UI
If the Take Button is Grayed Out
If the Take button is blue, it means that a Take is possible. If the Take button is grayed out, then no
Take can be done without first selecting both a Source and a Destination. If a Source and a Destination
you want are already selected, you do not need to select one again.
Supported Browsers
The Router supports current versions of the following browsers for Mac and PC:
• Safari (version 5 or later)
• Firefox (version12 or later)
• Chrome (version 17 or later)