Visara 1783 - Manual (Page 3)

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Warranty/Service
Warranty service must be performed by the assigned warranty service provider for the
equipment. If you are unsure of the equipment warranty status or who can perform
warranty service, please e-mail us at [email protected], or call 919-279-6022.
Please include your equipment model and serial number. The serial number is located
at the base of the unit.
1. If your equipment packaging appears to have been damaged in shipment, please do
not open it. Rather, you should report the damage to the carrier upon delivery. If
you determine that your equipment has concealed damage when you open the
package, report the damage to your carrier as soon as possible. In both situations,
you should also call Visara Customer Service to report the problem and have a
replacement shipped to you.
Call 1-888-334-4380 X6201
2. If you elected to have Visara perform the installation of your equipment call
1-800-777-8800. Refer to the national program code as “Visara1” and report your
customer number as “8718145”. The customer service representative will then
schedule your installation.
3. If your equipment fails to work properly during its initial installation or within 48
hours, please call Customer Service to report the problem and have a replacement
shipped to you.
Call 1-888-334-4380 X6201
4. For additional technical support, the Visara IntelliCenter is our technical support hub
and can be reached by calling:
1-919-279-6022