Troubleshooting led conditions – ARRIS 2247-N8-10NA (v9.1.x) User Manual User Manual
Page 109
Motorola 2247-N8 DSL Wi-Fi Gateway User Guide
Please visit
www.motorola.com/us/support
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109
Troubleshooting LED Conditions
If the Power or DSL lights are off, use the following action tables to attempt to identify or resolve the problem:
LED Condition
Recommended Actions
Power (off)
Verify that the provided 2247-N8 power adapter is being used.
Check the power supply connection to the 12V DC “POWER” adapter port on the 2247-N8.
Check that power switch is on.
Check and verify the operation of the AC power outlet. Try another, known good, outlet.
Contact support (1-877-466-8646).
Power (solid red)
Contact support (1-877-466-8646).
DSL (off)
Check that all phones have a DSL microfilter.
Verify that the 2247-N8 DSL line does not have a DSL microfilter installed.
Verify that the connection from the 2247-N8 to the phone jack is made with the telephone (gray) cable
included with the 2247-N8.
Reconnect the DSL cable at the 2247-N8 DSL port and DSL wall jack. Ensure that the connector clicks
into each port.
Verify that the DSL cable is plugged into a wall jack that is activated for DSL service.
Verify DSL line activation with your service provider.
DSL (blinking)
Take no action - the 2247-N8 is negotiating a connection with the provider network.
Internet (off)
Check the DSL light - If the DSL light is solid green, re-enter your PPP or PPPoE user name and password
into the 2247-N8.
Check that the 2247-N8 Broadband connection type (PPPoE, PPPoA, Static IP, or DHCP Client) matches
the connection provided by your service provider. Refer to one of the following:
“How to configure a Point to Point Protocol (PPPoE or PPPoA) broadband connection:”
“How to configure a DHCP Client assignment broadband connection:”
“How to configure an assigned Static IP broadband connection:”