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ARRIS SBG6400 Qiuck Start Guide User Manual

Surfboard, Sbg6400, Wireless cable modem gateway

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SURFboard

®

SBG6400

Wireless Cable Modem Gateway

© 2014 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means

without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of

ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document

to refer to either the entities claiming the marks and the names of their products. ARRIS

disclaims proprietary interest in the marks and names of others.
All other product or service names are the property of their respective owners. No part

of the contents of this document may be reproduced or transmitted in any form or by any

means without the written permission of the publisher.
596110-001-b 09/2014

Place

Label

Here

4

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call

ARRIS Technical Support for assistance:

1-877-466-8646

The gateway label is located on the bottom of

your SBG6400.

To receive high-speed Internet service, your

service provider may request the Media Access

Control (MAC) address (see HFC MAC ID) and

serial number (see S/N) listed on the gateway

label.

IMPORTANT! During the installation or gateway

activation, you may have to contact your service

provider for assistance. To save time, make sure you

have the Gateway model name (SBG6400), HFC

MAC ID

, and Serial Number (S/N) located on the

gateway label on the bottom of your SBG6400.

In the Box

SBG6400 Wireless

Cable Modem

Gateway

Power Supply

Ethernet Cable

Software License &

Warranty Card

Quick Start Guide

What You Should Know

The SBG6400 is a combination wireless cable modem

and router that uses DOCSIS 3.0 technology to provide

wireless high-speed Internet access to the wireless

devices on your home network. The SBG6400 connects

to the existing coaxial cable connection in your home

and does not require any new wiring.
This quick start guide will help you install the SBG6400

and set up a secure wireless network connection.
To customize your wireless network connection and

other advanced gateway settings, see the SURFboard

SBG6400 User Guide

for more information. It is

available online at the ARRIS Support website:

www.arrisi.com/consumer

.

FAQs and additional product documentation are also

available on the ARRIS Support website.

Notes

Write your additional wireless network names and

passwords here for future reference:

SSID #1:

Wi-Fi Security Key #1:

SSID #2:

Wi-Fi Security Key #2:

SSID #3:

Wi-Fi Security Key #3:

SSID #4:

Wi-Fi Security Key #4:

Additional SSID:

Add’l Wi-Fi Security Key:

You may need the following gateway label information to activate

your gateway and set up a wireless network connection:
• Model

- Gateway model name

• SSID

- Default name of your wireless network. Recommended

that you change the network name or add additional wireless

networks.

• WI-FI SECURITY KEY

- Needed to access a wireless network

using a secure gateway. Recommended that you change the

network name which is needed to add additional wireless

devices to your wireless network.

• S/N

- Gateway serial number. Your service provider may require

this number to activate your gateway.

• HFC MAC ID

- Your service provider may require the Media

Access Control (MAC) number to activate your gateway.

Gateway Label

Quick Start Guide