D-Link DES-3018 User Manual
Page 228
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:
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Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and
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Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions or
Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects
in workmanship and materials under normal use from the date of original retail purchase of the product, for the period set forth below (“Warranty
Period”), except as otherwise stated herein.
Limited Lifetime Warranty for the product is defined as follows:
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Hardware: For as long as the original customer/end user owns the product, or five (5) years after product discontinuance, whichever
occurs first (excluding power supplies and fans)
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Power supplies and fans: Three (3) Year
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Spare parts and spare kits: Ninety (90) days
The customer's sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Link’s option,
to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price
paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware need not be new or
have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product
that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or
replacement hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer, and is subject to
the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace
the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link
of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the
property of D-Link upon replacement or refund.
Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then
current functional specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the
Software for a period of ninety (90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and
operated as contemplated in its documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-
Link delivers the Software will be free of physical defects. The customer's sole and exclusive remedy and the entire liability of D-Link and its
suppliers under this Limited Warranty will be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that
substantially conforms to D-Link’s functional specifications for the Software or to refund the portion of the actual purchase price paid that is
attributable to the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee,
and is subject to the terms and conditions of the license granted by D-Link for the Software. Replacement Software will be warranted for the
remainder of the original Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable of
correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original
licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first
returned to D-Link. The license granted respecting any Software for which a refund is given automatically terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link's products will not be
applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales
in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is
being sold "As-Is" without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything
stated herein to the contrary.
Submitting A Claim
: The customer shall return the product to the original purchase point based on its return policy. In case the return policy
period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
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The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
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The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the customer in
resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at
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After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include
any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship back any
accessories.
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The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link
Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit
to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link.
Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to you freight
collect. Expedited shipping is available upon request and provided shipping charges are prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA
number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges
for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective
or non-conforming.
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover: Products that, in D-Link’s judgment, have been subjected to
abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that
is not contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed;
Initial installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for
the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any
hardware, software, firmware or other products or services provided by anyone other than D-Link; and Products that have been purchased from
inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation
pertaining to the product. While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you
use only an Authorized D-Link Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.