Troubleshooting, Troubleshooting 6, Caution – KMC Controls HTO-1103 User Manual
Page 6
HTO-1103 FlexStat Firmware Flash Upgrade Kit
6
Installation Guide, Rev. N
5. When finished, close the software and unplug
power to the FlexStat.
CAUTION
Remove the power, then the USB cable, then the
pod, and then the backplate. Do not remove the
backplate with the pod still attached. Do not
remove either while power is still applied.
6. Remove the USB cable (before the pod).
7. Remove the pod.
8. Carefully remove the adapter plate
and reinstall
the WD jumper on the proper pins. (See
.)
9. Carefully reinstall the FlexStat on the backplate
while being careful not to pinch or dislodge
any wiring.
10. Back the hex screws (counterclockwise) out of the
brackets until they engage the FlexStat cover and
hold it in place.
Troubleshooting
NOTE: See the cautions on pages 2 and 4!
• If a message appears that the operation has
failed, ensure the WD (watch dog) jumper is
TEMPORARILY removed during the upgrade
process! (See
.) Reinstall
the jumper after the upgrade process is com-
plete! After the update, a FlexStat with a missing
jumper may seem to be operating correctly, but it
may lock up at a later time.
NOTE: To replace a lost WD jumper, use a standard
2.54 mm computer jumper sourced locally. A
KMC HPO-0063 jumper can also be used if
the finger tab is cut off to clear the backplate.
• After the update process is over, if the FlexStat
display remains blank but the backlight is on
or the display locks up at a later time, check
that the WD jumper is reinstalled on the COR-
RECT pins. (See
.)
• If the USB port does not appear in the drop-
down list, close the tool, remove power to the
FlexStat, disconnect the FlexStat from the USB
port, reconnect the FlexStat to the USB port,
restore power to the FlexStat, and restart the tool.
• For any communication error (such as an “Oper-
ation has failed!” message) check all connections
and restart the Firmware Upgrade Tool. If the
HTO-1103 kit was received prior to Feb. 7, 2012
and has Rev. D on the silver label of the program-
ming pod, see the FlexStat Programming Pod
Jumper Position Service Bulletin SB0212A to
check for the correct jumper position within the
pod.
• For display/interface issues in the Firmware
Upgrade Tool, right-click in the firmware panel
(on the right) and select Restore Defaults.
• To view and download firmware updates from
within the tool or from KMC’s Partner Portal web
), you must log-in
with a valid user name and password.
• Ensure firmware for the correct model is se-
lected in the Firmware Upgrade Tool. If firmware
for the wrong model is accidentally installed, the
outputs will not match the applications/configu-
ration on the display.
NOTE: Backing up the existing settings and
firmware image
before or during the
upgrade process (using the Firmware
Upgrade Tool, TotalControl, or BACstage)
is recommended practice.
NOTE: If custom Contol Basic programs are