ClearCube R Series Pentium 4 - Manual (Page 132)

122 • Appendix C – Technical Support ClearCube Product Manual and Installation Guide
Return Merchandise Authorization (RMA)
ClearCube’s policy for products under warranty is to ship replacement parts to the
customer within 24-48 hours after the replacement has been approved by the
ClearCube Tech Support department.
If an issue arises that may require a warranty replacement part, the customer should
places a telephone call to Tech Support (+1-512-652-3400 or +1-866-652-3400), use
the RMA form on the CCT Support website ( support.clearcube.com ), or send an
e-mail to ClearCube Tech Support ( [email protected] ) with the product issue.
For product RMAs, customers need to provide the following information:
• Name and address information
• Product serial number(s)
• Product configuration information
• A brief description of the product.
Tech Support opens a call ticket and provides a case number to the customer. Tech
Support then gathers required information on issue, and runs its troubleshooting
process to determine whether a replacement part is required.
If the product is covered under warranty, Tech Support makes arrangements to ship a
replacement to the customer.
If the product is not under CCT warranty, Tech Support advises the customer of the
cost to replace the product or gives information on the manufacturer’s warranty for
non-ClearCube branded product.
Customers who choose to purchase replacement product should contact their
Account Executive to confirm the replacement purchase, who follows the standard
process for a new purchase.
Fuse and Power Cord Replacement
ClearCube equipment has been designed with a three-conductor IEC 60320
appliance inlet that – with the proper power cord – connects the building’s external
protective earthing conductor to all accessible metal parts of the enclosure. To
minimize shock hazard, make sure your electrical power outlet has an appropriate
earth safety ground that is connected each time you power on the equipment.
Use the AC power cord packaged and supplied with the Cage/BackPack. For systems
shipped to countries that utilize a 110–130-volt power system, the power cord is rated
at 15 amps. Systems shipped to countries with a 208-volt power systems are
CAUTION: DOUBLE POLE/NEUTRAL FUSING
The DIM employs fuses in both the neutral and hot lines.