Konica Minolta bizhub 420 - Manual (Page 114)

Troubleshooting 5
bizhub 500/420 5-3
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5.2 Cannot Receive Messages
When a document cannot be received, try to correct the problem by referring
to the table below. If the document still cannot be received properly even af-
ter attempting to correct the problem, please contact your service represent-
ative.
!
Detail
Refer to “Error Message Displayed” on page 5-5 for information regard-
ing error messages.
Refer to the “User's Guide (Copy Operations)” provided with the FK-502
for problems such as jamming of originals, paper jams, poor image qual-
ity or running out of toner.
Description of
Problem Check Points Corrective Actions
Cannot receive
Is paper in the
machine? If the add paper icon is lit, the machine is out of paper and
received documents are stored in memory. Add paper.
Refer to the “User's Guide (Copy Operations)” for the
procedure for adding paper.
Is paper
jammed in the
machine? In case of paper jam, received documents are stored in
memory. Removed the jammed paper. Refer to the “Us-
er's Guide (Copy Operations)” for the procedure for cor-
recting paper jams.
Is the machine
out of toner? No mail can be received if the toner has exhausted. Re-
place the toner bottle immediately. Refer to the “User's
Guide (Copy Operations)” for the procedure for replacing
the toner bottle.
Is the FK-502
set to manual
reception? If [Receive Mode] of [Telephone Line Setting] in the Utility
Mode is set to [Manual RX], it is necessary to perform the
reception procedure manually. Perform the manual re-
ception procedure by referring to “Manual Reception
(Telephone Only Mode)” on page 4-4.
Is the telephone
line connected
properly? Is the telephone line disconnected? Check the telephone
line connection and connect it if it is disconnected.
Is the FK-502
set to closed
area communi-
cation? If the closed area communication function (to prevent re-
ception of unwanted documents) is set, documents will
only be received from specific destination facsimiles.
Has a wrong
SUB been sent
in F code from
the sender
side? When a wrong sub-address is received with the Confi-
dential RX User Box set, there may occurs a communica-
tion error, thus resulting in the reception unavailable.
Check the sender side to see if the sub-address is set.