HID DTC400E/C30E/M30E User Guide - Manual (Page 99)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-52
Resolving the Image Placement problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer. This procedure is used to adjust the position of the card in the Print driver and
does not change the internal settings of the Printer. See Using the Printer Calibration Utility
(Persona C30e/M30e) for instructions on changing the Printer’s internal settings.
Step Procedure
1 Review the following information.
• Symptom: Printing is cut off or is not centered on the card or a white border
appears.
• Printer Error State: None
• Driver Monitor Error Display: None
2 Verify if the Image Position option within the Calibrate tab is set correctly or
incorrectly.
a. Open the Printer Control Panel from the Computer.
• Right click on the DTC400e/C30e/M30e Card Printer and select
Printing Preferences.
b. Click on the Calibrate tab.
c. Adjust the Vertical and/or Horizontal Image Position settings based on
where the white border is on the card.