HID DTC400E/C30E/M30E User Guide - Manual (Page 77)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-30
Resolving a Card Jam Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Card is jammed.
• Printer Error State: Card TOF Sensor is detecting no card motion.
• Driver Monitor Error Display: Card Jam
2 Look for a jammed card in the Printer.
a. Open the Printer’s front cover.
b. Remove the Ribbon Cartridge from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
d. If a card is found in the print station, continue to Step 3.
e. If no card was found in the print station, continue to Step 4.
3 Clearing a jammed card.
a. If a card is jammed in the Printer, use the Cancel button and the Pause
button to move the Feed Rollers and free the card.
b. The card can then be fed out of the Printer.