HID DTC400E/C30E/M30E User Guide - Manual (Page 83)

RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-36
Resolving the Cover Open issue
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: The Printer remains idle after a print job is sent.
• Printer Error State: The front cover Sensor detects that the cover is open.
• Driver Monitor Error Display: None
2 Check for debris, as follows:
a. Open the front cover and check that no debris has accumulated in the
Sensor opening. Use compressed air to clean the opening as needed.
b. If the Sensor still does not work, continue to Step 3.
3 Check that the Sensor tab on the front cover is not damaged.
a. Open the front cover and examine the Lid Sensor tab for damage, if the
Sensor tab is damaged, replace the front cover. (Note: in the Parts
Replacement Section.)
b. If the Sensor still does not work, continue to Step 4.
4 Replace the Main Board. . (Note: Contact an authorized repair center)