HID DTC400E/C30E/M30E User Guide - Manual (Page 63)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-16
Resolving the No Smart Card Encoder Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: There is not a Smart Card Encoder installed.
• Printer Error State: A print job with Smart Card encoding was sent with no
encoder installed in the Printer.
• Driver Monitor Error Display: No Smart Card Encoder Installed
2 Press the Cancel Print button on the Driver Monitor Error Display Message.
3 Reboot the Printer by cycling the power.
4 Verify that the Printer has a Smart Card Encoder installed.
c. Open the front cover.
d. Verify that the Printer has a Smart Card Module installed. (Note: If the
Printer is equipped with a Smart Card Encoder Module, ensure that it is
seated securely into the Module docking station. If the issue persists,
replace the Smart Card Module. See the Persona C30e/M30e service
manual for replacement procedures.)
5 If the Printer has no Smart Card Encoder Module, verify that the encoding data
was sent in error, check the appropriate software user’s manual for encoding
instructions.