HID DTC400E/C30E/M30E User Guide - Manual (Page 75)

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DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.1) 4-28
Resolving a Wrong Ribbon Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Printer errors out as soon as it receives data from the PC.
• Printer Error State: The Ribbon installed does not match the Printer
Driver information.
• Driver Monitor Error Display: Wrong Ribbon Installed
2 Verify the Driver settings are correct.
a. Open the Printer Control Panel from the Computer.
• If using Windows 2000/XP, right click on the DTC400e/C30e/M30e
Card Printer and select Printing Preferences.
b. Click on the Device Option tab.
c. Click on the auto select button.
d. Check that the Ribbon type matches the Ribbon selected.
3 Press on the Resume button.
If the issue persists, continue to Step 4.