HP e-CommerceXML Accelerator sa7150 - Manual (Page 160)

C H A P T E R 9 HP e-Commerce/XML Server Accelerator SA7150 User Guide
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2
Non-SSL data does
not pass through
SA7150. Improper cabling. Refer to Item 1 in this table.
If both Network and Server LEDs are
illuminated, configure the SA7150 to
Fail-through mode (see Appendix B)
and place the unit in Bypass mode. This
effectively bypasses the SA7150, so if
the problem persists its origin is
elsewhere in the network.
3
Web pages are not
completely displayed,
or an error message
such as, “Document
Contains No Data”
appears. The client timeout
value is too small.
“Client timeout” is
the interval that the
connection
between the client
and server can
remain idle (i.e., no
data crosses the
connection in
either direction)
following a client
request.
Increase the interval with the following
command:
HP SA7150> set client_tmo
where is the interval in seconds.
The default is 30 seconds. The
recommended value is 1.5 times the
longest server response time.
4
SSL traffic does not
pass through SA7150 Improper
mappings.
Improper cabling.
See Mapping in Chapter 3.
See Item 1 in this table.
5
Error message:
The page cannot be
displayed. The digital
certificate and/or
private key is
corrupt. Use the default key and certificate, or
create new key and unsigned certificate.
Try the page again.
If the error no longer appears, recreate
your private key and certificate signing
request (CSR) and resubmit to the
certificate authority to get a new
certificate.
Item Symptom Probable
Cause Remedy