HP Matrix Operating Environment Software - Manual (Page 53)

A Troubleshooting
Viewing operational logs
SPM maintains an operational log for the storage catalog, listing all operations performed and all
error events. All users can review the operational log using the following procedure:
1.
From the Global menu, select Catalog
→View Logs.
The HP Storage Provisioning Manager log page appears in a new browser window.
2. Under Operational Logs, click the appropriate file name.
The file opens. Operational log entries can be copied for pasting content into another window
on the desktop.
NOTE: The audit logs can also be accessed from the HP Storage Provisioning Manager log and
contain all operations and permissions events.
NOTE:
As a best practice, enable a lower level of SPM logging. This will consume more log space due
to more detailed entries, but can be helpful. To do so:
1.
Navigate to C:\Program Files\HP\Virtual Server Environment\spm.
2. Use a text editor to open the file HP.Arcadia.ServerWindowsService.exe.userconfig
3. Change the line Informationalto
Tracing
.
4. Save the file and close the text editor.
There is no need to restart the SPM service. This change occurs immediately.
Addressing common issues
The following sections describe common issues you may encounter while configuring or using the
SPM. They are either related to SPM itself, or have to do with using HP Insight Dynamics Storage
Pools.
Storage Provisioning Manager issues
A general purpose web service call results in an error
Symptom–A general purpose web service call results in an error.
Possible cause–Client does not have permission to make the call, according to the access control
list of the entities involved.
Suggested action–If appropriate, add the client to the list of entities.
Viewing operational logs 53