Warranty information, Return for repair policy, General tools & instruments – General Tools and Instruments GTi10-20-30-50 User Manual

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Warranty Information

General Tools & Instruments’ (General’s) GTi10, GTi20, GTi30 and GTi50 Thermal Imaging
Cameras are warranted to the original purchaser to be free from defects in material and
workmanship for a period of three years. Subject to certain restrictions, General will repair or
replace this instrument if, after examination, the company determines it to be defective in material
or workmanship.

This warranty does not apply to damages that General determines to be from an attempted repair
by non-authorized personnel or misuse, alterations, normal wear and tear, or accidental damage.
The defective unit must be returned to General Tools & Instruments or to a General-authorized
service center, freight prepaid and insured.

Acceptance of the exclusive repair and replacement remedies described herein is a condition of
the contract for purchase of this product. In no event shall General be liable for any incidental,
special, consequential or punitive damages, or for any cost, attorneys’ fees, expenses, or losses
alleged to be a consequence of damage due to failure of, or defect in any product including, but
not limited to, any claims for loss of profits.

Return for Repair Policy

Every effort has been made to provide you with a reliable product of superior quality. However, in
the event your instrument requires repair, please contact our Customer Service to obtain an RGA
(Return Goods Authorization) number before forwarding the unit via prepaid freight to the attention
of our Service Center at this address:

General Tools & Instruments
80 White Street
New York, NY 10013
212-431-6100

Remember to include a copy of your proof of purchase, your return address, and your phone
number and/or e-mail address.

General Tools & Instruments

80 White Street

New York, NY 10013

212-431-6100

Manual # GTi Camera Manual 040313

(GTi10, GTi20, GTi30, GTi50 Camera User’s Manual)

GTi is a trademark of General Tools & Instruments, LLC.