4 problems finding a device, Figure 115 ems: remove, Table 74 problems accessing the ems – ZyXEL Communications 1 User Manual
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NetAtlas Enterprise 1.00 User’s Guide
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Chapter 16 Troubleshooting
Figure 115 EMS: Remove
2 Select ZyXEL NetAtlas Enterprise V1.00 and then click Change/Remove (or Add/
Remove depending on your version of Windows).
3 Click Yes when asked to confirm removal. The Uninstall Shield now runs.
4 Click OK when the uninstall has successfully completed. Restart the computer when
prompted.
16.4 Problems Finding a Device
Table 74 Problems Accessing the EMS
PROBLEM
CORRECTIVE ACTION
In the SNMPc
Management
Console I cannot
find my device
Check that you have compiled and added the MIB’s correctly. See
for information on adding MIB’s. Make sure these instructions are followed
exactly. The correct MIB’s must be compiled in the correct order.
Check that you have enable auto-discovery; see
.
Check that the map object properties are correct for initial installation; see
. Make sure the IP address entered is the IP address of the switch
you want to manage via the EMS.
Make sure that you restarted your computer after you installed MySQL.
Check that the MySQL driver is correctly configured; see
.
Make sure that MySQL is running.
Make sure that the computer you have installed the EMS on, is connected to the
network where the switch is located.
Make sure your computer’s Ethernet Card is working properly.
If the problem still persists, uninstall and re-install the EMS software.