ZyXEL Communications 1 - Manual (Page 159)

NetAtlas Enterprise 1.00 User’s Guide
Chapter 16 Troubleshooting 158
C
H A P T E R
16
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
16.1 General Installation Problems
Table 72 General Installation Problems
PROBLEM CORRECTIVE ACTION
SNMPc,
MySQL will not
install properly
Make sure that the computer you want to install the SNMPc and MySQL has the
correct hardware and Operating System (OS) specifications. See Section 1.2 on page
22 for a list of installation requirements.
Shutdown any services that are running which may affect the installation; for example,
shutdown MySQL and SNMPc.
Remove any previous versions of MySQL and SNMP software from your computer.
Re-install MySQL and SNMPc in that order.
16.2 EMS Installation Problems
Table 73 EMS Installation Problems
PROBLEM CORRECTIVE ACTION
EMS will not
install properly
Make sure that the computer you want to install the EMS has the correct hardware
and Operating System (OS) specifications. See Section 1.2 on page 22 for a list of
installation requirements.
Shutdown any services that are running which may affect the installation; for example,
shutdown MySQL and SNMPc.
Remove any previous versions of the EMS software from your computer. See the
Uninstalling the EMS section for information on how to do this.
If the problem still persists, try re-installing the EMS.
16.3 Uninstalling the EMS
1 Click Start, settings, Control Panel, Add/Remove Programs. The Add or Remove
Programs dialog box opens.