Nortel Networks CallPilot NN44200-700 - Manual (Page 89)

89
Chapter 5
Routing and remote access
troubleshooting
In this chapter
"General" (page 89)
"Modem" (page 90)
"Routing and Remote Access" (page 99)
"Symantec pcAnywhere" (page 109)
"Microsoft Remote Desktop Connection (RDC)" (page 112)
General
Follow these general steps to connect remotely to a CallPilot server.
1. Use dial-up networking on a Windows client PC to dial into the CallPilot
server and establish a TCP/IP connection over the dial-up modem link.
2. Start a Symantec pcAnywhere session over the established TCP/IP
connection.
The remote connection functions properly only if the following components
are correctly configured:
• the modem
• the Routing and Remote Access Service (RRAS) in Windows 2003
• the pcAnywhere host
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.