Nortel Networks CallPilot NN44200-700 - Manual (Page 14)

14 Chapter 3 Hardware troubleshooting
Trouble Action
The HEX display is not on
at startup. The system can be in a catastrophic failure state.
• The power supplies have malfunctioned.
• The 8051 system controller failed.
The 8051 system controller and the HEX display work together and
perform a quick system hardware test before the operating system
starts up.
Refer to the 201i Server Maintenance and Diagnostics document
(NN44200-705) for information on interpreting the HEX display.
The red light on the back of
the 201i board is on. The onboard DSP field programmable gate array (FPGA) is not
loading properly. Sometimes the system boots to the operating
system, but CallPilot does not function. Declare the system an OBF
and return it to the channel partner.
The DSP card socket light
is on, but no DSP card is
plugged in. The DSPs failed to load. Sometimes the system boots to the
operating system, but CallPilot does not function. Declare the
system an OBF and return it to the distributor.
The server does not fit or
seat properly into the shelf.
ATTENTION
Do not force the 201i server into the shelf.
Ensure that you set the proper physical spacing on the back of
the server. The Option 11 and Meridian 1* cabinets have two
different card-spacing options. Use a Phillips screwdriver to
adjust the bracket on the back of the 201i server (the backplane
card edge connector). Refer to the 201i Server Hardware
Installation guide (NN44200-301).
The green HEX display
indicates that the system
works properly and you
hear the hard drive spin,
but no information is
displayed on screen. Verify that the monitor is properly connected to the power supply
and to the CallPilot server. Ensure that the monitor is not defective.
If the system still does not display information on screen, then
declare the system an OBF and return it to the distributor.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.