Nortel Networks CallPilot NN44200-700 - Manual (Page 57)

600r server 57
Dongle troubleshooting
Trouble Action
The dongle is plugged into the USB slot and is
detected in the device manager but CallPilot
does not recognize it. Ensure the dongle is in USB slot 0, and not in
slot 1 or 2.
The dongle is plugged into USB slot 0 but is not
visible in the device manager. CallPilot also
does not detect it. The dongle holder is not plugged in correctly, or
it is defective. Replace it and keep the button.
Also, ensure the button is not installed
backward. For installation instructions, see
the 600r Server Hardware Installation Guide
(NN44200-307).
Windows and CallPilot hardware troubleshooting
Trouble Action
The system beeps, but seems to be running
properly and taking calls. This is a RAID card beep indicating that one of
the drives does not function properly. Do not
shut down the system.
Open the Power Console Plus (CallPilot 3.x)
utility, and check which drive is marked as
Dead.
Rebuild the drive marked as Dead.
If the rebuild is unsuccessful, ensure that the
other drive is working, and then shut down the
system and replace the drive marked as Dead.
The system displays a blue screen with the
following message: Hardware Malfunction,
please contact your H/W vendor. The system
does not take calls. Ensure the MPB96 board is release 5 or later.
All DSP diagnostics fail at system startup. Shut down the server and open the lid. Turn
on the server and check if the PCI LED on the
MPB96 board is still on after startup. If the LED
is still on, then shut down the server, reseat the
board, and then turn on the server again.
• If the LED is still on, the board is defective
and must be replaced.
• If the LED goes on and then off, but the
DSP and CTbus FPGA LEDs are still on
after the system boots completely to the
operating system, then check the HAL and
ensure that all its components are working
properly. If the HAL components function
properly, then at least one of the ctbus.mcs
or dsp.mcs files is corrupted. Replace
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.