Nortel Networks CallPilot NN44200-700 User Manual

Page 147

Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not

recognize a user receiving an incoming call

147

Diagnostic steps

Resolution

Note: Older CallPilot releases do not
support the automatic log file backup.
Nortel recommends that you back up the
log file manually each time you finish a
migration tape.

transaction log file

If you did not find the error message
provided in step 2, contact your Nortel
technical support representative for
assistance.

Does the problem still exist?

Contact your Nortel technical support
representative for assistance.

Symptom 5: On a recently migrated system, a user cannot log in
to the mailbox or CallPilot does not recognize a user receiving an
incoming call

Diagnostic steps

Resolution

Check user’s class of service

On Meridian Mail, determine if the user
had a personal Class of Service (COS).
You can also verify this by checking the
migration transaction log file
(MigTransaction.log) in the
D:\nortel\MPCX\migration\ folder on the
CallPilot server.

Note: Before you migrate Meridian Mail
users to CallPilot, you must reassign the
personal COS to a dummy COS. Refer to
the Meridian Mail System Administration
Guide (NN44200-601) for information on
adding and reassigning COSs. CallPilot
does not migrate personal COSs and users
with personal COSs.

If the user does not have a personal COS,
go to the next step. Otherwise, perform
one of the following tasks:

•

Again collect the user data from
Meridian Mail after reassigning the
user COS. Perform the user migration
again.

•

Use CallPilot Manager to add the
non-migrated users to the CallPilot
system. Refer to the CallPilot
Administrator’s Guide.

Note: Before you recreate a user, ensure
that the user’s DN has not already been
assigned to another user. CallPilot does not
allow duplicate DNs.

Check user’s mailbox number.

If the user has a mailbox number that is
more than three digits in length, go to the
next step.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007