Nortel Networks CallPilot NN44200-700 - Manual (Page 142)

142 Chapter 6 Application troubleshooting
Diagnostic steps Resolution
The available services appear in the
right pane.
O In the right pane, right-click IIS Admin
Services, and then click Restart on
the shortcut menu.
The Restart Other Services
confirmation dialog box opens.
P Click Yes.
The IIS Admin Service restarts.
6 Go to the CallPilot Manager login
page.
7 Does the problem still exists?
Q Contact your Nortel technical support
representative for assistance.
Symptom 9: CallPilot Manager users cannot connect to the CallPilot
server
Diagnostic steps Resolution
1 When you try to log in to CallPilot
Manager, the following message
appears: "Failed to connect to
the CallPilot server. Check server
information and try again. If this
problem persists, the server may be
improperly configured." The System and Application log events point to
a problem related to the CallPilot server name.
The name of your CallPilot server already exists
on the network. To solve this problem, proceed
as follows:
2 Verify the System event log and look
for the following events: 3870, 7023,
and 7001. A Remove the CallPilot server from the
network.
B Change the CallPilot server name using
Configuration Wizard. 3 Verify the Application event log and
look for the following events: 41504,
41550, and 41506.
C Reconnect the CallPilot server to the
network.
4 Try to log in to CallPilot Manager.
5 Does the problem still exist?
Contact your Nortel technical support
representative for assistance.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.