Nortel Networks CallPilot NN44200-700 - Manual (Page 136)

136 Chapter 6 Application troubleshooting
Diagnostic steps Resolution
Verify the prompt installation.
5 Check the language installation
log file: D:\nortel\sysops\MPCX\
langprompts.xxxx.log.
6 Verify that the last line of the log file
is "Prompt Installation completed
successfully."
C Reinstall the language. Refer to
the Software Administration and
Maintenance Guide.
7 Does the problem still exist? D Contact your Nortel technical support
representative for assistance.
Symptom 5: Users cannot print or receive faxes
Diagnostic steps Resolution
Verify that fax resources are assigned to the
fax messaging DN.
1 Log in to CallPilot Manager and
proceed as follows:
• Connect to the server.
• Click System
→
Service Directory
number.
2 View the Service Directory Number.
3 Verify that the Media type is Fax.
4 Check if the user’s Class of Service
has Fax capability.
A Change the DN media type to Fax.
Verify that Fax option is on the keycode.
5 If the Fax option is not available on the
Media type list, the server keycode
does not enable fax features.
B Perform a keycode expansion.
Contact your Nortel order
management representative or
sales representative for assistance.
6 Does the problem still exist? C Contact your Nortel technical support
representative for assistance.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.