Nortel Networks CallPilot NN44200-700 User Manual

Page 129

Troubleshooting tips

129

Step

Action

Open a command prompt window on your client PC.

Type mstsc /console and press Enter.

Result: The RDC connection window appears.

Type the IP address of the server into the Computer field and click
Connect.

—End—

Unable to transfer files to the remote CallPilot server

If you cannot see local client PC files and folders from within the RDC client
session, check for the following conditions:

•

The Local Devices, Disk Drives option was not checked in the Options
window before connecting to the remote server in the RDC client.

•

The CallPilot server is connected using a shared session. Files will not
be visible and, therefore, cannot be transferred.

When transferring files between the CallPilot server and RDC client PC,
use a private session.

Connection to server is extremely slow

The RDC access speed is diminished if the Desktop Background setting
is turned on.

In a private session, prior to connecting, select the Experience tab

→

Options

→

Desktop Background (unchecked).

In a shared session, after connecting and logging onto the server, right-click
on the Desktop, select Properties, then select the Desktop tab. In the
Background selection box, choose None.

Click OK to close either window.

Shared remote connection fails to start

If the local console is not already logged on when the

shadow 0

command

is used, the system displays the following error:

Error [7050]:The requested session cannot be controlled

remotely.

This may be because the session is disconnected or

does not currently have a user logged on.

Connect to the console session using a private session. This method does
not require a user to be logged on already.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007