Nortel Networks CallPilot NN44200-700 User Manual

Page 58

Chapter 3 Hardware troubleshooting

these files and reboot the system. If the PCI
LED still stays on, then the MPB96 board is
defective and must be replaced.

The system starts up, but attempts to boot to
the operating system from the network.

The RAID card was not detected due to
improper seating during PCI assembly.
Remove the system from the rack and place
it on a table. Re-seat the PCI assembly by
securely pushing it into place. Ensure the slots
and studs at the back are properly aligned.

The system ELAN or CLAN is not working, even
though they are detected and displayed in the
operating system control panel.

Enable the NIC controllers in the BIOS.

The system displays an error message after
CallPilot languages are installed.

There is an older version of the RAID controller
firmware. Upgrade the RAID firmware to a
currently supported version. For information
about valid RAID firmware, see the 1005r
Server Maintenance and Diagnostics guide.

The HAL does not detect the MPB96 board.
All the DSPs report failures in the diagnostic
window.

By looking at the LEDs, ensure the MPB96 is
not faulty. See MPB96 board LEDs on page.

The system does not detect the MPB96 board
after CallPilot is migrated from an earlier
platform.

•

Check if the system is detected correctly in
the HAL; that is, if the platform information
file matches your system information.

•

If the platform information and the system
information do not match, then load the
correct platform information file into the
registry.

The system detects the MPB96 board only
partially, and Configuration Wizard does not
run.

The MPB96 board is configured incorrectly from
the clocking point of view.
Contact your Nortel support representative for
assistance.

The system detects the MPB96 board, but
does not correctly load the DSP information at
startup.

The cache.bin file in the D:\nortel\hardware\dsp
\c52\ folder is corrupted.
Rerun the Configuration Wizard to reflash the
DSPs.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007