Nortel Networks CallPilot NN44200-700 User Manual

Page 20

Chapter 3 Hardware troubleshooting

Trouble

Action

The system beeps and
displays information on the
screen, but the operating
system does not start up.

This is a typical RAID beep. One of the following condition is present:

•

One cable or both cables from the hard drives is disconnected
or improperly connected.

•

One or both drives is faulty.

In special situations, this symptom indicates that the NVRAM
contents and the drive configuration were lost. The data is still there,
but the system beeps and shows that both drives are faulty. Perform
a data recovery by configuring the drives as indicated in the 703t
Server Maintenance and Diagnostics guide, without initializing the
logical drives.

The system starts the
operating system, but still
beeps.

This symptom typically indicates a RAID trouble: one of the hard
drives is in critical condition. Rebuild the drive as soon as you get
to the operating system; refer to the 703t Server Maintenance and
Diagnostics guide. If the drive rebuilding does not work, then the
drive is defective and must be replaced.

The system does not boot
to CallPilot.

This symptom can indicate a multimedia card failure or a software
failure.

Check for multimedia card errors on the diagnostic screen that
appears immediately after the system boots. If the multimedia card
functions properly, then investigate the software area; check the
Event Viewer for information on software failures.

The system starts, but
displays the following
error message:

PXE-E61

Media failure;

please check cable

This is a critical message that appears when the ELAN or CLAN
cable is not plugged in.

Ensure that the ELAN and CLAN cables are properly plugged in.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007