Nortel Networks CallPilot NN44200-700 - Manual (Page 146)

146 Chapter 7 Meridian Mail to CallPilot migration troubleshooting
Diagnostic steps Resolution
Note: You must always start the
migration program from the directory
D:\nortel\MPCX\Migration.
B If you still have problems when you start
the program from the correct directory,
check the same directory to find a file
named nmmgmap.dat. Restore this file if
it was accidentally renamed or moved to
another directory. Reinstall the CallPilot
software if the nmmgmap.dat file is
missing.
Note: The nmmgmap.dat file must exist in
the
D:\nortel\MPCX\Migration directory.
ERROR:(MAPFILE):(100): Map
directory creation error:
C If you did not find the error message
provided in step 2, contact your Nortel
technical support representative for
assistance.
3 Does the problem still exist? D Contact your Nortel technical support
representative for assistance.
Symptom 4: The automatic log file backup failed
Diagnostic steps Resolution
Verify the disk space.
1 Open the migration transaction log
file. The migration transaction log file
(MigTransaction.log) is located in the
D:\nortel\MPCX\Migration folder on the
CallPilot server.
A If you found the error message provided
in step 2, check the free space on
the D drive (where the directory
\nortel\MPCX\migration is located) on the
CallPilot server. The system probably
does not have enough disk space to back
up the log files. Empty the Recycle Bin or
move some log files to another disk drive.
Back up the log file manually.
2 Check for the following error message:
Could not backup the.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.