Raid troubleshooting, Attention – Nortel Networks CallPilot NN44200-700 User Manual

Page 56

Chapter 3 Hardware troubleshooting

Ensure the SCSI tape drive has the external
SCSI terminator installed.

The tape drive is plugged in correctly, but the
system experiences errors. (The drive cannot
be re-tensioned or go offline randomly).

The tape drive may have been plugged into
the RAID external SCSI adaptor instead of
the SCSI adaptor. Plug the tape into the
correct connector at the back of the server. For
instructions, see the 600r Server Hardware
Installation Guide (NN44200-307).

RAID troubleshooting

Trouble

Action

The system boots but does not detect the RAID
card.

Ensure the PCI raiser assembly is plugged in
correctly, aligned, and firmly pressed into the
slot. You must complete the reseating with the
server out of the rack and on a solid surface.

The system boots and detects the RAID card
but does not boot into Windows.

Check if any, or all, of the drives are offline.
Re-create or repair the RAID packs.

The system boots but one of the drive LEDs on
the front panel is amber.

The RAID is split, or one of the drives is faulty
or offline. Replace or rebuild the drive.
No action is required if this is due to a voluntary
RAID split.

A drive fails and the replacement does not
rebuild.

The RAID card settings are incorrect. The
coercion algorithm is not set to 1 GB.

ATTENTION

You must complete a full system rebuild to
reconfigure the RAID cards to the correct
coercion algorithm.

The system is not rebuilding a drive or it returns
an error after the rebuild is initiated.

The hard drive is faulty. Check the driver
version or the power console version.

After a failed upgrade, both drives are brought
offline to return to a previous CallPilot release,
but the system displays a blue screen.

Do not use the power console to bring both
drives offline. Use the Ctrl+M utility.
If you disable both hard drives while in Windows,
the system crashes.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007