Nortel Networks CallPilot NN44200-700 - Manual (Page 135)

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Symptom 3: Callers hear re-order tone when dialing or being forwarded
to CallPilot
Diagnostic steps Resolution
1. Ensure the Meridian 1 or CS1000 is not
encountering network blocking. This could be
caused by installing more than three MGate
cards in the same superloop. A Refer to NTP 553-3021-120 CS1000M
and Meridian 1 Large System Planning and
Engineering.
2 Ensure proper ACD configuration on the
Meridian 1 or CS1000.
3 Ensure CDN and SDN have an associated
DN on the Meridian 1 or CS1000. B Refer to NTP NN44200-302 Meridian 1 and
CallPilot Server Configuration, or NN44200-312
CS1000 and CallPilot Server Configuration.
Symptom 4: Speech recognition does not work
Diagnostic steps Resolution
Verify that speech recognition resources are
assigned to the DN.
1 In CallPilot Manager, connect to the
server and then click
System
→
Service Directory Number.
2 View the Speech Recognition Service
Directory Number.
3 Verify that the Media type is "Speech
Rec."
A Change the DN media type to
"Speech Rec."
Verify speech recognition on keycode.
4 If the "Speech Rec." option is not in
the Media type list, then the server
keycode does not enable the speech
recognition feature.
Note: The keycode must enable
speech recognition languages and
seats so that the speech recognition
channels answer correctly.
B Perform a keycode expansion.
Contact your Nortel order
management representative or
sales representative for assistance.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.