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Symptom 4: speech recognition does not work – Nortel Networks CallPilot NN44200-700 User Manual

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135

Symptom 3: Callers hear re-order tone when dialing or being forwarded
to CallPilot

Diagnostic steps

Resolution

1. Ensure the Meridian 1 or CS1000 is not
encountering network blocking. This could be
caused by installing more than three MGate
cards in the same superloop.

A Refer to NTP 553-3021-120 CS1000M
and Meridian 1 Large System Planning and
Engineering.

2 Ensure proper ACD configuration on the
Meridian 1 or CS1000.
3 Ensure CDN and SDN have an associated
DN on the Meridian 1 or CS1000.

B Refer to NTP NN44200-302 Meridian 1 and
CallPilot Server Configuration, or NN44200-312
CS1000 and CallPilot Server Configuration.

Symptom 4: Speech recognition does not work

Diagnostic steps

Resolution

Verify that speech recognition resources are
assigned to the DN.

1

In CallPilot Manager, connect to the
server and then click

System

Service Directory Number.

2

View the Speech Recognition Service
Directory Number.

3

Verify that the Media type is "Speech
Rec."

A

Change the DN media type to
"Speech Rec."

Verify speech recognition on keycode.

4

If the "Speech Rec." option is not in
the Media type list, then the server
keycode does not enable the speech
recognition feature.

Note: The keycode must enable
speech recognition languages and
seats so that the speech recognition
channels answer correctly.

B

Perform a keycode expansion.
Contact your Nortel order
management representative or
sales representative for assistance.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007

Copyright © 2007, Nortel Networks

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