Nortel Networks CallPilot NN44200-700 - Manual (Page 141)

141
Diagnostic steps Resolution
F Click Add.
The Select Users or Groups dialog
box opens.
G Click the name of the local computer
in the Look in list.
The users and groups established
on the local computer appear in the
upper pane.
H Click Authenticated Users in the
upper pane, and then click Add.
The Authenticated Users group
moves to the lower pane.
I Click INTERACTIVE, and then click
Add.
The INTERACTIVE entry moves to
the lower pane.
J Click OK.
K Click Apply in the User Properties
dialog box.
L Click OK.
The Properties dialog box for the
Users groups closes.
Restart the Internet Information Service.
M In the left pane of the Computer
Management console, click the plus
sign (+) to the left of Services and
Applications to expand the folder tree.
N Click Services.
5 Check the System Log for the
following events:
• 36—The server failed
to load application
’/LM/w3svc/1/root/cpmgr’.
The error was ’Server execution
failed’.
• 10010—The server {A62B60F6-4
508-4E63-9C25-63102FF3E115}
did not register with DCOM within
the required time-out.
These events indicate that the NT
AUTHORITY/Authenticated Users or
NT AUTHORITY\INTERACTIVE
entry has been removed from the
Users group.
Note: Refer to the Microsoft bulletin
Q327153 for more information.
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
.