Check tcp/ip configuration – Nortel Networks CallPilot NN44200-700 User Manual

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Chapter 4 Network troubleshooting

b. Double-click System.

c. Click the Hardware tab.

d. Click Device Manager.

Expand the Network Adapters tree by clicking the plus sign (+) to
the left of this device entry.

Result: Two Ethernet adapters are displayed under Network
Adapters.

Right-click the first network adapter, and then click Properties on
the shortcut menu.

Result: The network adapter Properties dialog box appears.

Depending on the information displayed in the Properties dialog box
of the network adapter, proceed as follows:

a. If the device is disabled, enable it.

b. If the device is not working properly, try reinstalling the device

driver.

c. If you are unable to reinstall the device driver, a hardware

problem can affect the adapter.

Perform steps 3 and 4 for the second network adapter.

—End—

Check TCP/IP configuration

The TCP/IP communication works only if the TCP/IP configuration is correct.
Ensure that the subnet mask information is correct and that the default
gateway address is on the same subnet.

The following procedure outlines the steps necessary for troubleshooting
TCP/IP configuration issues. Ensure that all settings, as well as the
variables specific to your installation, are correct.

ATTENTION

Do not use the IP addresses and names shown in the illustrations. Use the values
provided by your network administrator.

Step

Action

Click Start > Settings > Network and Dialup Connections.

Result: The Network Connections window appears.

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007