Fortinet FortiGate 50A - Manual (Page 86)

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Fortinet Inc.
Updating registration information Virus and attack definitions updates and registration
4 Select the model number of the Product Model to register.
5 Enter the Serial Number of the FortiGate unit.
6 If you have purchased a FortiCare Support Contract for this FortiGate unit, enter the
support contract number.
Figure 6: Registering a FortiGate unit (product information)
7 Select Finish.
If you have not entered a FortiCare Support Contract number (SCN) you can return to
the previous page to enter the number. If you do not have a FortiCare Support
Contract, you can select Continue to complete the registration.
If you have entered a support contract number, a real-time validation is performed to
verify that the SCN information matches the FortiGate unit. If the information does not
match you can try entering it again.
A web page is displayed that contains detailed information about the Fortinet technical
support services available to you for the registered FortiGate unit.
Your Fortinet support user name and password is sent to the email address provided
with your contact information.
Updating registration information
You can use your Fortinet support user name and password to log on to the Fortinet
Support web site at any time to view or update your Fortinet support information.
This section describes:
• Recovering a lost Fortinet support password
• Viewing the list of registered FortiGate units
• Registering a new FortiGate unit
• Adding or changing a FortiCare Support Contract number
• Changing your Fortinet support password
• Changing your contact information or security question
• Downloading virus and attack definitions updates
Recovering a lost Fortinet support password
If you provided a security question and answer when you registered on the Fortinet
support web site, you can use the following procedure to receive a replacement
password. If you did not provide a security question and answer, contact Fortinet
technical support.