11 - troubleshooting and customer support, Electrostatic discharge (esd), handling notice, Product care – Measurement Computing StrainBook/616 User Manual
Page 115: Troubleshooting and customer support 11

Troubleshooting and Customer Support
11
Electrostatic Discharge (ESD), Handling Notice…… 11-1
Product Care …… 11-1
ReadMe Files and the Install CD-ROM ……11-2
Driver Support……11-2
Troubleshooting Tables ….. 11-2
Frequently Asked Questions …… 11-11
Customer Support …… 11-13
Electrostatic Discharge (ESD), Handling Notice
The discharge of static electricity can damage some electronic components. Semiconductor devices are
especially susceptible to ESD damage. You should always handle components carefully, and you should never
touch connector pins or circuit components unless you are following ESD guidelines in an appropriate ESD-
controlled area. Such guidelines include the use of properly grounded mats and wrist straps, ESD bags and
cartons, and related procedures.
Product Care
StrainBooks and WBK options are essentially maintenance free and require a minimal amount of care.
They should be treated much like other high-tech equipment. In general:
•
Keep them clear of harsh chemicals and abrasive elements.
•
Avoid exposing the products to extreme heat, for example, avoid setting up a StrainBook system near
a boiler or furnace.
•
Avoid extreme shock and vibration.
•
Avoid subjecting the units to liquids and extremely fine air particulate, such as silica dust.
•
Never touch circuit boards without proper ESD (Electrostatic Discharge) measures in place.
A “common-sense” approach to handling StrainBook and WBK options will go a long way in protecting
them from inadvertent damage.
Note that you can use lint-free rags and Isopropyl Alcohol (Rubbing
Alcohol) to clean the outer plate surfaces of StrainBook and WBK
modules.
StrainBook/616 User’s Manual
968594
Troubleshooting 11-1