Epiphan VGA2USB Pro - Manual (Page 2)

Thank you for choosing Epiphan!
At Epiphan, product function and quality are our top priority. We make every
effort to make sure that our products exceed our customers expectations. We
regularly contact our customers to ensure product performance and reliability.
We strive to continually enhance our products to accommodate your needs.
Specifications
Epiphan manufactures a wide range of VGA and DVI Frame Grabbers. You can
go to the Frame Grabbers page of the Epiphan website and use the information
in the comparison table to select the optimal Frame Grabber for your
requirements.
Warranty
All Epiphan Systems products are provided with a 100% replacement warranty
for one year from the date of purchase. We welcome your feedback and
suggestions for product improvements. You can email your comments to
[email protected] .
Technical Support
Epiphan is staffed by a professional support team. If, after checking the FAQs
for your product on the Epiphan website and re-installing the Epiphan driver
software, you continue to have outstanding issues, email a problem report to
[email protected] . To help us solve the problem efficiently, include the
following info:
• Your hardware platform and operating system.
• Your product serial number
• The version of the Video capture application and the USB driver that you
are using.
• The behavior of your Frame Grabber product LED indicators.
• Technical description of the VGA or DVI signal source including resolution,
refresh rate, synchronization, type of hardware.
• Complete description of the problem you’re experiencing. If possible please
provide screen captures that show the problem.
Environmental Information
The equipment that you bought has required the extraction and use of natural
resources for its production. It may contain hazardous substances that could
impact health and the environment.
In order to avoid the dissemination of those substances in our environment and
to diminish the pressure on the natural resources, we encourage you to use the
appropriate take-back systems. Those systems will reuse or recycle most of the
materials of your end life equipment in a sound way.
The crossed-out wheeled bin symbol invites you to use those systems.
If you need more information about collection, reuse and recycling systems,
please contact your local or regional waste administration.
You can also contact us for more information on the environmental
performance of our products.
Copyright © 2009 Epiphan Systems Inc.
The names of actual companies and products mentioned herein may be the trademarks
of their respective owners.