Brother MFC7000FC - Manual (Page 120)

112
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the copy looks
good, the problem is probably not your MFC. Check the chart below and follow
the troubleshooting tips.
m i I I C I i n .SI (;(ii:sTi()\.s
Condensed Print and Horizontal Streaks /
Top and Bottom of Sentences Are Cut Off
If your copy looks good, you probably had a bad connection, with static or
interference on the phone line, if the copy looks bad, call Brother Customer
Service at 1-800-2844329.
Poor Quality Print Make sure the Printer Driver match« the type of paper you are using (see Media
on p. 92). If you are using plain paper, try using recommended ^ial paper
(see Chapter 3). Don't handle the paper until the ink is dry. If your copy looks
not good, make sure your scanner glass is clean (see page 120). Adjust the
Vertical Alignment (see page 115).
Printing Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two years, after
that the ink may become clogged. Cartridge expiration dates are printed on the
package. Make sure the Printer Driver matches the type of paper you are using
(see Media on p. 92). TVy using recommended special paper (see Chapter 3).
The recommended environment for your MFC is between 50 °F to 90 °F.
Printing Appears Dirty or ink Seems to Run Make sure you are using the recommended paper (see Chapter 3). Don’t handle
the paper until the ink is dry.
The recommended environment for your MFC is between 50“ F to 90° F.
White Lines in Text or Graphics Clean the print head (see Cleaning the Print Head on p. 114). If your copy looks
not good, make sure your scanner glass is clean (see page 120).
Stains Appear on the Reverse Side or at the
Bottom of the Page Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist. (See
page Operations Manual pp. 120-121).
Vertical Black Lines When Receiving The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. TVy receiving from another fax machine.
If the problem continues, call Brother Customer Service at 1-800-284-4329.
MFC Does Not Answer When Called Make sure the MFC is in the correct receiving mode for your setup (either FAX,
F/T or MSG CTR). Check for dial lone. If possible, call your MFC to hear it answer.
If there is still no answer, check the telephone line cord connection. Connect a
standard telephone handset to the MFC telephone jack. If there is no ringing
when you call your MFC, call your Iblephone Company to check the line.
No Dial Tone on the Handset Press Speaker Phone. If you hear no dial tone, check telephone line cord
connections at the MFC and wall jack. Check that the handset is connected to the
MFC’s handset jack. Test the wall jack with another single line telephone. If no
dial tone on the wall outlet call your Telephone Company.
leÉùifciea
Poor TVansmitting Quality Try changing your resolution to FINE or SUPERFINE (see Sending Faxes on
p. 18). Make a copy to verify your MFC’s scanner operation.
Tïansmission Vérification Report says
“Result:NG”
There is probably temporary noise or static on the line. Tiy sending the fax again.
If the problem continues, call the Telephone Company to check your phone line.
Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty (see
Cleaning the Scanner p. 120).