AERCO Innovation (G-13-1854 and above) - Manual (Page 195)

Innovation Water Heaters Installation, Operation & Maintenance Manual
APPENDIX L – WARRANTY
OMM-0078_0J AERCO International, Inc. • 100 Oritani Dr. • Blauvelt, NY 10913 Page 195 of 196
GF-128 Phone: 800-526-0288 PRI: 11/22/2013
LIMITED WARRANTY: INNOVATION GAS-FIRED WATER HEATER
CONDITIONS OF WARRANTY:
Should an AERCO gas-fired (natural gas, propane, and natural gas/propane dual fuel only)
water heater fail for any of the above reasons within the specified time period from the date of
original shipment(s), AERCO shall at its option modify, repair or exchange the defective item.
AERCO shall have the option of having the item returned, FOB its factory, or to make field
replacements at the point of installation. In no event shall AERCO be held liable for
replacement labor charges or for freight or handling charges.
AERCO shall accept no responsibility if such item has been improperly installed, operated, or
maintained – as defined in AERCO O&M manual OMM-0001, or if the buyer has permitted any
unauthorized modification, adjustment, and/or repairs to the item. The use of replacement parts
not manufactured or sold by AERCO will void any warranty, express or limited.
AERCO shall accept no responsibility if such item has been damaged due to contaminated
combustion air containing but not limited to sheetrock particles, plaster board particles, dirt,
dust, lint, and corrosive chemicals such as chlorine gas, halogenated hydrocarbons, and Freon.
In order to process a warranty claim a formal purchase order number is required prior to
shipment of any warranty item. In addition, the returned item must include a Returned Goods
Authorization (RGA) label, attached to the shipping carton, which identifies the item's return
address, register number and factory authorized RGA number.
Warranty coverage for all components and equipment mentioned in said warranty are not valid
unless the water heater is started up by a factory certified SST (Service, Start-Up and
Troubleshooting) Technician and an AERCO start-up sheet is completed.
This warranty coverage is only applicable within the United States and Canada. All other
geographical areas carry a standard warranty of 18 months from date of shipment or 12 months
from startup, whichever comes first.
Rev. 09/25/12